Who do you use for shipping?
We use USPS for all of our services to ship
domestic and internationally. USPS is the least expensive option for
us to ship our customer’s products in a timely manner.
What are delivery times for USPS Priority Mail?
It is very difficult for us to give an exact estimate
of how long shipping times take across the country. Generally, USPS
Priority Mail will arrive in 1-3 business days. Shipping times
may vary depending on your location in the USA. International orders,
depending on location, average 6-10 business days. These estimates are based on
averages once your order has been processed and shipped.
Will I receive a tracking number?
Adore eLiquid issues a tracking number for every order
that we process through our facility. You will receive a tracking number
once we process the order and put it in the hands of the post office.
Your tracking number may not update for up to 72 hours and we have seen on some
occasions it never updates until it arrives at the customers doorstep. USPS has
a margin of error in their processes so make sure you give it time to deliver
before contacting us.
What are shipping charges?
Domestic shipping fees are a flat rate. International
shipments of course cost more than domestic shipments. Our system will
calculate shipping for you automatically upon check out. We offer
"Free Shipping" on all domestic orders over $45. We apologize but
Free Shipping is not offered to orders outside of the USA.
My package was lost and/or damaged during shipment.
What do I do now?
USPS provides a great service with very affordable
prices. USPS does however make mistakes and may mis-route or lose packages,
unfortunately these errors are out of our control and we are not responsible
for errors or delays once the package leaves our facility. If you have an issue
with a shipment or your package was damaged you will need to contact USPS and
speak to customer service. If a package
is showing delivered and you did not receive your package you may want to speak
to your neighbors or contact USPS. Packages do get lost, stolen or damaged.
USPS covers Priority packages up to $100 USD worth in merchandise. So with
priority, you get speed and comfort.
PLEASE NOTE: Due to the restrictive laws in most countries, Adore eLiquid will NOT ship products containing nicotine to any customer outside of the USA. International customers can only purchase either "0mg" eliquid or our easy to mix premade concentrates. Should you place an order that contains nicotine, your order will automatically be shipped with 0mg nicotine. There will be NO exception to this policy.
International shipments are treated the same as
domestic shipments. If you are ordering internationally you must be aware of
your country’s customs laws, rules, and regulations for vapor products.
We will not be responsible for delays, damage, or seizures of your package
We process international shipments and send out with
the rest of our orders. You are emailed a tracking number and once it leaves
our facility it is out of our control. It is your responsibility to check your
email or your account and track your shipment.
If there is a problem with your shipment
and it is delayed or the tracking is frozen in a particular port we have no way
of determining where you package is when it leaves the USA. You can
simply contact USPS Customer Service at 1-800-ASK-USPS® (1-800-275-8777)